Any organization with a user base is in a two-way conversation, and support is the inbound half.
I am a support operations manager, focusing on creating functional processes and empowered staff. I work with non-profits, tech companies, and art organizations.
- A good support team is well trained, empowered, and laid out in a way that makes sense for your customer base and your internal business.
- It works in concert with your development groups, your communications and PR department, the QA crew, and your billing and sales teams.
- It has access to the appropriate tools, set up to minimize friction between your support team and your customers.
- It’s a team that knows where it’s going, and is excited to make that happen.
Hello. I’m Anselm. I’m good at what I do.